Standard Ordering Policy:

All floral orders must be paid in full at the time of ordering and are non-refundable once picked up or successfully delivered.

Standard Order Cancellation Policy:

Restocking fees apply to cover processing and preparation costs. In some cases, we must order or reserve specific flowers in advance to fulfill your order.

Bouquets:

• More than 48 hours' notice: up to 25% restocking fee
• Less than 48 hours' notice: 50% restocking fee

Vase Arrangements, Floral Baskets, Corsages, Boutonnieres and similiar product: 

Due to the nature of these designs, once stems have been cut and arranged, they cannot be reused.

• More than 48 hours' notice: up to 25% restocking fee
• Less than 48 hours' notice: Not eligible for refund

Orders must be picked up within 24 hours of the scheduled date during posted business hours.

Due to the perishable nature of our flowers, any order not collected within this timeframe is non-refundable. 

Custom/ Special Floral Order Policy:

Custom orders that involve specific floral varieties, quantities, or arrangement requests are subject to the following terms:

• A Service Agreement may be provided at the florist’s discretion to outline all custom details, pricing, and fulfillment expectations. Tailored cancellation policies will be included based on the nature and timing of the order.
• Payment Terms: Paid in full at the time of ordering or via payment terms agreed upon with the florist.
• An administration fee may be applied to cover sourcing, planning, and coordination. The administration fee is $50 or up to 15% of the quote (whichever is greater and dependent on the nature of the event)
• This administration fee is non-refundable, regardless of when a cancellation occurs.

Cancellation Policy (When No Service Agreement is Provided):

• Cancelled with More than 48 hours' notice: up to 50% restocking fee
  
• Cancelled with Less than 48 hours' notice: Not eligible for refund

Orders must be picked up within 24 hours of the scheduled date during posted business hours.

Due to the perishable nature of our flowers, any order not collected within this timeframe is non-refundable. 

Subscription Order Cancellation Policy:

Your floral subscription may be cancelled at any time by providing at least 48 hours' notice before your next scheduled pickup or delivery.

If a cancellation request is received with less than 48 hours' notice, your upcoming arrangement will still be prepared and must be picked up or delivered as scheduled. Your subscription will then be cancelled before the following billing cycle.

Refunds will be issued to the original method of payment and may take up to 5 business days to appear, depending on your financial institution.

Please note that our subscriptions are offered on a term commitment and include exclusive pricing and discounts. If you choose to cancel before completing your subscription term, your final payment or refund may be adjusted to account for the remaining balance and any discounts that were applied based on the original commitment.

Scheduled Pickup/Delivery: 

We will notify you of your upcoming pickup or delivery at least 5 days in advance. Rescheduling is permitted with at least 48hrs notice to the florist.

If the arrangement is not picked up within the 24-hour holding period and we have not heard from you, the scheduled subscription date will be considered fulfilled and cannot be rescheduled or credited. As our arrangements are created with fresh, perishable flowers specifically for each subscription date, we are unable to remake or postpone missed pickups.

For deliveries, please ensure someone is available to receive the arrangement or that a safe delivery location has been arranged in advance. Delivery attempts completed on the scheduled date will be considered fulfilled.