Floral Ordering and Standard Cancellation Policy

Standard Ordering Policy:

All floral orders must be paid in full at the time of ordering and are non-refundable once picked up or successfully delivered.

Standard Order Cancellation Policy:

Restocking fees apply to cover processing and preparation costs.

Bouquets:

  • More than 48 hours' notice: up to 20% restocking fee
  • Less than 48 hours' notice: 50% restocking fee

Vase Arrangements, Floral Boxes, Floral Baskets, Corsages, Boutonnieres and similiar product: 

Due to the nature of these designs, once stems have been cut and arranged, they cannot be reused.

  • More than 48 hours' notice: up to 20% restocking fee
  • Less than 48 hours' notice: Not eligible for refund

Orders must be picked up within 48 hours of the scheduled date during posted business hours.

Due to the perishable nature of our flowers, any order not collected within this timeframe is non-refundable. 


Custom/ Special Floral Order Policy:

Custom orders that involve specific floral varieties, quantities, or arrangement requests are subject to the following terms:

  • Paid in full at the time of ordering and is non-refundable once picked up or delivered.
  • A Service Agreement may be provided at the florist’s discretion to outline all custom details, pricing, and fulfillment expectations. Tailored cancellation policies will be included based on the nature and timing of the order.
  • An administration fee may be applied to cover sourcing, planning, and coordination. The administration fee is $50 or 10% of the quote (whichever is greater)
  • This administration fee is non-refundable, regardless of when a cancellation occurs.

Cancellation Policy (When No Service Agreement is Provided):

  • Cancelled with More than 48 hours' notice: up to 50% restocking fee
  • Cancelled with Less than 48 hours' notice: Not eligible for refund

 

Orders must be picked up within 48 hours of the scheduled date during posted business hours.

Due to the perishable nature of our flowers, any order not collected within this timeframe is non-refundable.