Special Event Information and Policy
Special Events
Include, but are not limited to, Valentine's Day, Mother's Day, Graduation Season, and National Girlfriend Day.
Pre-order Window
Pre-ordering offers several advantages, including order priority, access to unique designs, and the option for floral customization.
Pre-orders may be required for select seasonal events, and the ordering window may vary depending on the occasion. We recommend placing your order early to secure your preferred design.
Order Fulfillment Window
A designated order fulfillment window will be specified for each event. Orders must be picked up or delivered within this timeframe. Due to the perishable nature of our flowers, any uncollected or undeliverable orders will be considered fulfilled and are non-refundable.
Order Pickup Windows
Your order will be available for pickup on the date and within the preferred time frame you selected. Please have your order number ready, as it may take a few moments for our team to retrieve your order.
Orders must be picked up or deliverable within the seasonal fulfillment window during our business hours.
Any order not collected within this timeframe is non-refundable or exchangeable.
Special Event Delivery
Please view our standard delivery policy here
Our delivery time slots will be in the following
Morning: 8am - 12pm
Afternoon: 12 - 3pm
Evening: 3 - 6pm
Force Majeure: In the event of unforeseen circumstances beyond our control, including but not limited to extreme weather conditions, natural disasters, transportation disruptions, or other force majeure events, we reserve the right to modify or delay deliveries as necessary.
Pre- Order Cancellation
Cancellations before the pre-order deadline are subject to a 20% restocking fee.
Cancellations after the pre-order deadline are subject to 50% restocking fee
Special floral requests are subject to our Custom/Special Floral Ordering and Cancellation policies.
Post Pre-Order & Same-Day Purchases
Purchasing your arrangement after the pre-order window or on the day of the event is subject to the following:
- Limited Availability: Custom designs will not be available. Only the arrangements displayed on the sales floor will be offered.
- First-Come, First-Served: We cannot hold or reserve florals unless they have been pre-paid.
- No Modifications: Pre-ordered and sales floor arrangements cannot be adjusted, altered, or modified.